Returns & Exchanges
At The Croft House, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange any unworn, tagged items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Label and Post
Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized shipping location.
Processing and Refund
Once our team receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing